Every single piece of art we make is fully customized and handmade! Whether you chose a digital product or Acrylic, it's still hand made! So please give us time to process your order.
COMMON DELAYS: During Holiday times such as Black Friday, Cyber Monday, Christmas there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.
*PLEASE NOTE: Shipping may be impacted by carrier delays.
Shipping Insurance: This is a shipping option that is offered at an additional cost which varies between $3.99-$7.99.
What is covered:
Tracking: We update tracking information as soon as the label for the order is printed. Tracking can be checked through your shipping email confirmation We send a tracking confirmation email for your convenience as soon as the tracking has been updated. If your tracking shows that "shipping label is created" but you don't see any updates, please allow 7-10 business days for an update.
Lost Package? If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at email@example.com If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately!
We will help out in every way that we can. Email us at firstname.lastname@example.org More Information: International Customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country.
For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them! Metal Cards and Acrylic.
*PLEASE NOTE: Metal cards/ Acrylic are very fragile and minor scratches are very common. Due to this, we DO NOT consider minor scratches defects.