Our team of artists work as fast as they can. Usually it takes us 7-10 days to process your order and create the artwork.
We will send you an email about your final image. It is required to be approved within the 48 hours. If it is not approved by then, we print your final image and ship your metal card! Additional charges will apply for revision request after the 48 hour approval time frame, if your metal card was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 5-10 business days on average.
On average most orders get delivered to customers within 10-14 business days
This is an additional option that is offered at an additional cost which varies between $3.99-$7.99.
What is covered:
Lost in Transit: Due to carrier delays we consider lost in transit after 12 business days of no tracking update on the Website.
Delivered, Not Received: This is in the case your order shows it was; however, you did not receive it. (We ONLY approve this coverage after opening an investigation with the carrier and results in the carriers fault ex: delivered to the wrong address)
Damaged: Damages due to shipping handling
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.
Whatever you want! You just let us know your idea and we will make it happen.
It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.
There will be a charge for changes up until the 3rd revision request. Prices may vary depending on the request.
Your portrait will be digital so it will be emailed to you when it’s complete. If you purchased the Metal Card, you will receive (Domestic) USPS or (International) FedEx in the mail!
The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us!